Returns Policy
IMPORTANT NOTICE
States n Stripes utilises a print-on-demand company, meaning all products are unique and produced only once ordered. Therefore, returns and exchanges are not offered if you ordered the wrong size or colour or changed your mind.
Faulty or Defective Garments
7.1 States N Stripes reserves the right to inspect and assess the condition of returned items before processing a refund or exchange.
Refund of faulty or defective items.
7.2 We will happily provide a full refund after a physical examination confirming the defect or fault.
7.3 You will be required to post the item at your cost to us at the address provided on our return email.
7.4 States N Stripes does not accept responsibility for items posted to us by you.
7.5 For a refund or replacement to be considered
a. You must notify States N Stripes of any defects or faults within 7 days of receiving the order and provide your name, order number and clear photographic evidence of the defect or faults via email to customercare@statesnstripes.com.
b. Unclear or distorted images will result in a rejection or delay of your claim.
c. If images are unclear or we cannot determine the extent of the defect, you will be required to return the item to us, at your cost, for a physical examination.
d. Items, the subject of a refund request, must be returned, at your cost, to States N Stripes for examination and confirmation of faults or defects.
e. You will be notified within 10 working days o
f. If deemed faulty by States N Stripes, a replacement item (a reprint of the same order) will be shipped where possible (subject to stock availability), or a refund will be issued.
g. Returns for approved replacement or refunds will be processed within 21
7.6 Please ensure all requested information is contained within the return parcel so we can confirm the purchaser’s identity.
7.7 When a returned item is received, examined, and a refund is approved, an email will be sent to the customer confirming refund approval.
7.8 Please allow 21 business days for any returned item to be examined and a refund (if applicable) to be approved.
7.9 Please allow 7 business days from refund approval for your refund to appear in your nominated bank account.
Liability Disclaimer
8.1 Our products come with guarantees that cannot be excluded under the Australian Consumer
8.2 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
8.3 You are also entitled to have the products replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
8.4 You may also be entitled to remedies that cannot be excluded under the
8.5 To the extent legally permitted, under no circumstances are we to be held liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products via this website or the use of such products or our service by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages.
8.6 This exclusion and waiver of liability apply to all legal causes of action, including but not limited to contract, warranty, or negligence.
8.7 Where we refund you the amount of your order as approved by us (less any amount we may reasonably deduct), as described in these terms and conditions, you agree such refund is the total amount of our liability to you for all circumstances relating to the refund.
